Should that not be successful, a claim will be opened and your prompt response to their questions will speed up the process. We understand how frustrating this can be, and we also suggest you call Canada Post or UPS (whoever is the carrier) ASAP as they may have more insight as to where the package is. Should your package be lost in transit, or not delivered - a claim will be opened with UPS or Canada Post. If the package is sent to the wrong address, it will be the customers expense re-place/re-ship. Please make sure the shipping address on the order is correct.
Average ship times are: Canada & USA: 1-2 weeks, International: up to 8 weeks. We use Canada Post and UPS for our shipments. We are NOT responsible for any damages that occur during the care or your items such as washing or wear. Once the design is approved by the customer, the design is final.Īny defects in any of our products must be reported within 2 weeks of receiving. A proof of the design is sent for your approval, customers are responsible for ensuring the proof is accurate. Please ensure the information provided on the order is accurate. Should you wish to cancel your order prior to it being in production, you will be subject to a 10% restocking/cancellation fee. Returns will not be accepted, as our items are personalized. Once you order design is approved and in production, it cannot be cancelled or the information changed. We accept all major credit cards, paypal, Sezzle and EMT if you are in Canada.
AMMA CLOTHING PLUS
Multiple changes will delay the production times.Ĭurrent production time is approximately 1-2 weeks PLUS shipping, this is only an estimate. Please review this email, and reply with your approval or any changes. Once payment is received, a proof of any personalization is sent to you via email. Should your purchase not be completed, you will receive a reminder via email.If you have any additional questions not answered below, please email TIMES We will use this email to contact you regarding your proof, and any updates on shipping.
*by providing your email to us in checkout, you are agreeing to receive emails regarding the status of your order. We are not responsible for any theft or packages stolen after the delivery is made. If the carrier has deemed your package lost/misplaced - a replacement will be sent.
If you have any additional questions not answered below, please email TIMES